Refund and Return Policy – PHOTONSORA

Effective Date: March 5, 2025

At PHOTONSORA (https://photonsora.xyz/), we strive to provide high-quality lip products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns & Refunds

We accept returns and provide refunds under the following conditions:

  • Items must be unused, unopened, and in their original packaging.
  • Return requests must be made within 30 days of receiving your order.
  • Only purchases made directly from PHOTONSORA are eligible for returns.
  • Clearance items, promotional gifts, and personalized products are non-refundable.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact our support team at contact@photonsora.xyz with your order number and reason for the return.
  2. We will review your request and provide a Return Authorization Number (RAN) if approved.
  3. Ship the item back to us at the provided return address.
  4. Once we receive and inspect the item, we will process your refund or exchange.

Note: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item received, defective product).

3. Refund Processing

  • Approved refunds will be issued to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.
  • If your refund has not been processed after 10 days, please contact our support team.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please:

  • Take clear photos of the product and packaging.
  • Contact us at contact@photonsora.xyz within 48 hours of delivery.
  • We will arrange for a replacement or full refund at no additional cost to you.

5. Exchange Policy

We allow exchanges for a different shade or product under the following conditions:

  • The product must be unopened and unused.
  • Exchanges must be requested within 30 days of delivery.
  • The customer is responsible for return shipping unless the exchange is due to a product issue.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Used or opened lip products.
  • Clearance or sale items.
  • Gift cards and promotional items.

7. Changes to This Policy

We may update this Refund and Return Policy at any time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about returns or refunds, please reach out to our customer support team:

📍 Address: 75 Bridge Street, Godalming, United Kingdom
📞 Phone: 070 5407 7556
📧 Email: contact@photonsora.xyz
🌐 Website: https://photonsora.xyz/