Shipping Policy – PHOTONSORA
Effective Date: March 5, 2025
At PHOTONSORA (https://photonsora.xyz/), we strive to provide reliable and timely delivery of our premium lip products. Please review our Shipping Policy below for details on shipping options, processing times, and costs.
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
- Orders placed after 2:00 PM (GMT) will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer worldwide shipping with the following options:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | Worldwide |
| Express Shipping | 2-5 business days | Selected regions |
| Free Shipping | 7-12 business days | Orders over $50 |
- Delivery times vary based on destination and customs processing.
- PHOTONSORA is not responsible for shipping delays caused by external factors such as carrier delays, customs clearance, or natural disasters.
3. Shipping Costs
- Standard Shipping: Calculated at checkout based on location and order weight.
- Express Shipping: Additional fees apply and vary by destination.
- Free Shipping: Available on orders over $50 (excluding taxes and discounts).
4. International Shipping & Customs
- We ship internationally; however, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
- Customs processing times may affect delivery schedules.
5. Tracking Your Order
- Once shipped, customers will receive a tracking number via email.
- You can track your order through our website or the carrier’s tracking system.
6. Lost, Stolen, or Damaged Packages
- If your order is marked as delivered but you haven’t received it, please check with your local courier or neighbors.
- PHOTONSORA is not responsible for lost, stolen, or damaged packages after delivery. However, if you experience an issue, please contact us at contact@photonsora.xyz, and we will assist you.
7. Order Modifications & Address Changes
- If you need to modify your order or update the shipping address, please contact us within 12 hours of placing your order.
- Once an order has been processed or shipped, modifications cannot be made.
8. Undeliverable or Returned Packages
- If a package is returned due to an incorrect address provided by the customer, reshipping fees will apply.
- If a package is refused or unclaimed, a refund will be issued minus shipping costs.
9. Contact Us
For any shipping-related inquiries, feel free to contact our support team:
📍 Address: 75 Bridge Street, Godalming, United Kingdom
📞 Phone: 070 5407 7556
📧 Email: contact@photonsora.xyz
🌐 Website: https://photonsora.xyz/